Privacy Policy

Effective Date: 26-01-2026

Leela Ravi Hospital ("Hospital", "we", "our", "us") respects your privacy and is committed to protecting the personal information of patients, visitors, and users who communicate with us through our WhatsApp Business account powered by the WhatsApp Cloud API, integrated with our hospital information systems via ProMed.

This Privacy Policy explains how we collect, use, store, share, and protect information when you interact with Leela Ravi Hospital through WhatsApp.

1. Scope of This Policy

This policy applies only to interactions conducted via:

• Leela Ravi Hospital’s official WhatsApp Business number

• WhatsApp Cloud API services managed through ProMed

It does not replace or override the Hospital’s general patient privacy or medical records policies.

2. Information We Collect

When you communicate with us via WhatsApp, we may collect:

2.1 Personal Information

• Name (as provided by WhatsApp or shared by you)

• Mobile phone number

• Language preference

2.2 Health‑Related Information (Only if shared by you)

• Appointment requests or confirmations

• Prescription or report references

• Consultation queries

• Follow‑up or treatment‑related messages

⚠️ Note: Please avoid sharing highly sensitive medical data unless explicitly requested by the Hospital.

2.3 Technical & Usage Information

• Message timestamps

• Message delivery and read status

• WhatsApp message IDs

• Basic device and platform metadata provided by WhatsApp

3. Purpose of Data Collection

We use WhatsApp communication data solely for:

• Appointment booking, confirmation, and reminders

• Patient support and general enquiries

• Sharing hospital‑approved notifications or updates

• Facilitating consultations and follow‑ups

• Improving patient communication services

We do not use WhatsApp data for advertising or unsolicited marketing.

4. Consent

By initiating a conversation with Leela Ravi Hospital on WhatsApp, you:

• Voluntarily consent to receive messages from us

• Acknowledge that messages may be processed via WhatsApp Cloud API

• Agree to this Privacy Policy

You may opt out at any time by sending STOP or by contacting the Hospital directly.

5. Data Storage & Security

• WhatsApp messages are securely processed using Meta’s WhatsApp Cloud API

• Data is handled by ProMed systems with restricted access

• Access is limited to authorized hospital staff only

• Industry‑standard security measures are applied to prevent unauthorized access

We do not store WhatsApp messages longer than necessary for operational and legal purposes.

6. Data Sharing

Your data is not sold or shared with third parties, except:

• WhatsApp (Meta Platforms, Inc.) for message delivery

• ProMed as a technology service provider

• When required by law, regulation, or court order

All partners are required to comply with applicable data protection laws.

7. WhatsApp Platform Disclaimer

WhatsApp is a third‑party service governed by its own privacy policy. We recommend reviewing:

• WhatsApp Privacy Policy

• Meta Platforms Data Policy

Leela Ravi Hospital is not responsible for WhatsApp’s internal data handling practices.

8. Data Retention

• Communication data is retained only as long as necessary

• Medical‑related information is retained according to applicable healthcare laws

• Messages may be deleted or anonymized after fulfilment of the intended purpose

9. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your data

• Request correction of inaccurate information

• Request deletion of non‑mandatory data

• Withdraw consent for WhatsApp communication

Requests can be made using the contact details below.

10. Children’s Privacy

WhatsApp communication is intended for patients and guardians. We do not knowingly collect data from minors without appropriate parental or guardian consent.

11. Changes to This Policy

Leela Ravi Hospital may update this Privacy Policy periodically. Updates will be effective upon publication or communication through official channels.

12. Contact Information

For privacy‑related questions or requests:

Leela Ravi Hospital, LR House, Venjarammoodu, Thiruvananthapuram, 695607

+91 472 287 2088

[email protected]

https://lrhospital.in/